Shipping

Where do you ship to?

We ship within Australia and worldwide.

How much does it cost?

Australian Delivery Options

We offer FREE shipping on orders over $100 within Australia by Australia Post Registered Parcel Post.

For all other orders we offer the following flat-rate options

Australia Post Registered Parcel Post
COST: AU$6.95
INSURANCE: Yes (cover up to $100)
TRACKING: Yes (phone 13 13 18)
SIGNATURE ON DELIVERY: Yes
ORDER PROCESSING TIME: In Stock (1-5 days) On Order (1-4 weeks) Made to Order (3-4 weeks) Special Order (1-2 weeks)
ESTIMATED DELIVERY TIME: 1-7 business days from date of shipping
DESTINATIONS: Australia-wide

Australia Post Express Post Platinum (Courier)
COST: AU$11.95
INSURANCE: No
TRACKING: Yes (phone 13 13 18 or click here for Australia Post Express Post Platinum Tracking)
SIGNATURE ON DELIVERY: Yes
ORDER PROCESSING TIME: In Stock (1-5 days) On Order (1-4 weeks) Made to Order (3-4 weeks) Special Order (1-2 weeks)
ESTIMATED DELIVERY TIME: 1-2 business days from date of shipping
DESTINATIONS:
NSW (Canberra, Sydney, Gosford, Newcastle, Tweed Heads/Murwillumbah, Wollongong)
VIC (Melbourne, Geelong)
QLD (Brisbane, Ipswich, Gold Coast, Strathpine/Caboolture, Toowoombah)
WA (Perth CBD and some suburbs - click here)
SA (Adelaide)
TAS (Hobart, Launceston)
Click here for Australia Post Express Post Platinum Destinations

International Delivery

We offer the following flat-rate option

Registered Post International
COST: $14.95
INSURANCE: Yes (cover up to $100)
TRACKING: Yes
SIGNATURE ON DELIVERY: Yes
ORDER PROCESSING TIME: In Stock (1-5 days) On Order (1-4 weeks) Made to Order (3-4 weeks) Special Order (1-2 weeks)
ESTIMATED DELIVERY TIME: 3-10 business days from date of shipping
DESTINATIONS: Australia, New Zealand, Fiji, Japan, Korea (Republic), Malaysia, Singapore, Canada, USA, Belgium, Denmark, Finland, Greece, Italy, Poland, Sweden, UK

When will my order be Shipped?

This depends on the Stock Status of the item.
The Stock Status is shown under the pricing on the individual product page.
In Stock (1-5 days) On Order (2-4 weeks) Made to Order (3-4 weeks)
Note: If you need your order for a specific date please tell us in the Additional Comments field in the Checkout.

What is the Delivery Time?

This depends on your selected delivery method.
Registered Post: 1-7 business days from date of shipping
Express Post Platinum (courier): 1-2 business days from date of shipping
Registered Post International: 3-10 business days from date of shipping

What are Business Days?

Business days are Monday to Friday excluding NSW, Australia Public holidays.

What about Import Restrictions and Customs Fees?

Some countries place restrictions on goods imported or charge customs duties or import fees. It is the responsibility of the customer to find out about any restrictions applicable to them and pay any charges. We send all parcels through Australia Post and suggest checking your country in the first instance on their website here. We also recommend contacting your local government body e.g. Customs and Excise.

What do I do if my parcel doesn't arrive?

If your parcel hasn't arrived in the time expected please contact your local Post Office or Mail Centre to see if they are holding it for you. Australia Post's phone number is 13 11 18.
If they don't have it, please email us with your order number and we will look into it for you.

Who makes the Insurance Claim if Australia Post lose my parcel?

Undelivered parcels: All insurance claims are between Just Jewellery and Australia Post. We will arrange for the insurance payment to be paid to you.
Delivered parcels: Insurance claims are between the customer and Australia Post. If you need to make a claim and need assistance just email us.

Note: All prices are in Australian dollars.